FAQ Category: General Questions

Yes, we ship eGlass Railing™ systems directly from our warehouse in Washougal, WA. By selling directly, we are able to eliminate the costs associated with a distributor/dealer and pass that savings on to our customers. Q-Railing systems are shipped directly from their warehouse in Tustin, CA.

The type of shipping depends on the system that is ordered. Whenever possible, we ship via UPS. However, due to package size and weight restrictions, some orders will need to be shipped via Worldwide Express, particularly any top rails that are 20 feet long.

Our systems are not designed for wood top rail, however, it may be possible to add a wood top rail to our systems by modifying our posts and/or top rails. We do not directly provide wood top rail. It would have to be purchased from another supplier. We do not recommend adding a wood top…

While you can certainly re-paint powder-coated railings by properly preparing them to accept the new paint, we do not recommend it as it will void the warranty.

A general code requirement is that a handrail is required on at least one side of a continuous run of 4 or more steps. The building code in your area may have different or additional requirements. It is recommended that you check with the local building code office to determine what codes apply to your project.